FAQ'S

The e-mail is sent the moment your payment is approved, and that should be almost immediately. If you don’t receive an email receipt or login information soon after, please contact us and we’ll check on your payment and account.

 

If you’re having trouble logging in to your account, don’t worry! We’re here to help. 😁

There are a few things that might be happening. These are the possible issues:

  • You have multiple accounts/account URLs. 
  • You’re using the wrong email address.
  • You forgot your password.
  • Your user or account was deactivated.

If the account URL is correct, and you’re sure you are using the correct email address, you might have forgotten your password. No problem!

 Click the Forgot your password? link to start the password reset process. For more details on resetting your password, click here.

You can contact us on our customer support via whats up pop up showing on our website or change the filter criteria which you  choose .

We accept UPI , Net Banking , E-Wallets like Paytm , Phone Pe Etc . Also Debit and Credit cards 

‘My Account’ is the section where you can view your Personal Information, Order History and Shopping List.
 
Our customer service team will be at your service any time between 6:00 am & 8:00 pm throughout the week. Please call on +919024612915 

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We are Charging weight as per other logistic & E commerce  companies do . There are Two weights volume weight and physical weight , in two which is higher are charged. 

volume weight :- L * B* H / 5000 

Currently, there is no provision to change the order once its been placed. Please call our customer support team & we will assist you however we can.

Surf on website and choose your product as you did first time and at the time of placing order in cart you can choose your existing account , system will auto populated your detail and then you can do your order .

Upon the successful completion of your order, an order confirmation e-mail containing your order details will be sent to your registered email ID .
 
You can check the serviceability of your area while selecting your pin code when you place your order.

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We ensure that all our products are hygienically and carefully handled and maintain them in the correct temperature & packaging.

You can find tracking information in your order details

We have Return policy with motive of customer satisfaction , Products can be return in 3-7 days of delivered but you can read complete details here – https://ozstoreindia.in/return-policy/